Our 7-day money-back guarantee
If Hostd isn't for you, refund no-questions-asked within 7 days of your first charge.
The short version
Email support@hostdservers.com within 7 days of your first charge and we refund it in full, without asking why. It covers the first payment on your account, one per customer. Renewals and accounts terminated for acceptable-use breaches are excluded. We process it the same business day; Stripe takes 5 to 10 days to return it.
#The promise
If you're not happy with your first Hostd plan, email support@hostdservers.com within 7 days of your first charge and we'll refund it in full. No-questions-asked. You don't need to justify it.
#What counts as "first charge"
The first payment on your account - even if you've since switched plans or added more servers. The guarantee is one per customer.
#What doesn't
- Renewals (month 2 onwards). Cancel any time to stop the next renewal instead.
- Usage-based add-ons (e.g. manual backup storage overages, if applicable to your plan).
- Accounts terminated for violating our Acceptable Use policy.
#How long it takes
We process refunds the same business day. Stripe then takes 5 to 10 days to return the money to your card.
That second number is Stripe's and your bank's, not ours. Once we have issued the refund there is nothing further on our side to chase, and the delay is the card network moving money back through the same path it came in on.
#What you do not have to do
You do not have to explain yourself, sit through a retention offer, or find a cancellation form buried three levels into an account page. Email support and say you want the guarantee applied. That is the whole process.
If the reason is something we could have fixed, we would genuinely like to know, and you are welcome to tell us. It is not a condition of the refund.
#Download your world first
The refund ends the service. Before you email, take a backup and download the zip, especially if anyone has built anything worth keeping. It takes a minute and it is easier than asking for it back afterwards.
#If you might just be on the wrong plan
Some of the reasons people ask for a refund in the first week are fixable, and cost less than starting again somewhere else:
- The server was lagging. Usually a tick-time problem rather than a size problem. Lag has a diagnosis path and the answer is often one setting.
- The modpack kept crashing. Modded servers fail loudly and specifically. Paste the log into Roastd and it will name the mod.
- It was the wrong size. Plan changes are a restart, not a migration. Your world, mods and address stay exactly where they are.
None of this is a condition of the guarantee. If you want the refund, say so and it happens.
#Frequently asked questions
How do I get a refund from Hostd?
Email support@hostdservers.com within 7 days of your first charge. You do not need to give a reason and we will not ask for one. Refunds are processed the same business day, after which Stripe takes 5 to 10 days to return the money to your card.
Does the money-back guarantee cover renewals?
No. It covers the first charge on your account only, and it is one per customer. From month two onwards, cancelling stops the next renewal instead, and your server keeps running to the end of the period you have already paid for.
Can I get a refund if I switched plans?
The guarantee applies to the first payment on your account even if you have since changed plans or added servers. It is tied to the account's first charge, not to a specific server.
Written and maintained by the Hostd engineering team. Last updated 2026-08-05. Notice a mistake? Tell us.